Q1: Are we able to receive a full- or partial refund, or revision if we find a mistake in our video?
A1: We regret, that we will not be able to grant refunds, but we will correct any errors in your video that we have made, at no additional charge to you. However, if you provide your own script, it will be read ‘as-is.’ Therefore, please provide all pronunciations for unusual names and words. (Please note: The best way to provide us with pronunciations of hard or unusual words and names is to send us a digital file of a voice recording. You can easily do that by using your smartphone’s or cell phone’s voice recorder or your computer. And for unusual words, please use sites like www.dictionary.com or www.forvo.com — and be sure to select the specific word with the pronunciation you want, because there may be multiple versions listed with various sound differences.)
Q2: Can we have another video created from scratch, if we want a different style for our company’s brand?
A2: We can offer another revision, but it will be an additional cost depending upon the scope of the revision. At that time, we will send you a revised Agreement to reflect the ‘project change’ along with the new total cost of your video package. However, if you decide that you want a new video after we have gone into editing, it will be billed as an additional or separate video project.
Q3: Do you do Explainer Videos?
A3: We now offer services for creative animated explainer videos. Contact us via email at: inquiries@bradleyindustriesllc.com to request our Survey/Questionnaire to complete and submit on your video project. Also, include your contact’s information, project details and budget.
Q4: Do you guarantee your videos?
A4: There are many factors involved in your marketing effort such as — product, market, price, list, demand, consumer preferences, major events — that we cannot control. However, we can and do guarantee your satisfaction with your video copy.
Q5: We are a potential customer who’s also a Christian business/company, and we would like to know about your ‘Statement of Faith’ or what you believe before we contact you for services?
A5: The following is our declaration and what we believe: ‘Statement & Affirmation of Faith’:
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Our Contact Details
For all questions, please email us at: info@bradleyindustriesllc.com
Detroit, MI
Revised: 10/03/2023